1) Overview
This Refund Policy governs subscription plans, implementation engagements, and supplemental professional services provided by AutoGemAI. It is designed to be transparent, commercially fair, and aligned with enterprise procurement and governance expectations.
By purchasing, renewing, or continuing to use AutoGemAI services, customers acknowledge and agree to this policy. Any separate master service agreement (MSA) or signed order form may include specific commercial terms that supersede portions of this policy where explicitly stated.
AutoGemAI evaluates refund requests in good faith and with consistent review standards. Eligibility depends on account standing, service scope delivered, timing of the request, and whether the request falls within contractual and policy boundaries.
2) Subscription Services
AutoGemAI subscription plans are billed according to the plan cycle selected at checkout or negotiated in a signed commercial document. Billing cycles generally include monthly and annual terms, unless a custom enterprise term has been approved in writing.
Subscription access is provisioned immediately after billing confirmation. Since value is delivered continuously through platform availability, hosted infrastructure, support allocation, and software licensing, subscription charges are generally non-refundable once the eligible refund window has passed.
If you upgrade, downgrade, or change plan tiers, proration and effective-date behavior may be applied according to your active billing profile. Customers should review invoice previews and account billing details before confirming a plan modification.
3) Free Trial
AutoGemAI may provide a free trial period for qualified plans or accounts. Trial eligibility, duration, and available product capabilities are determined by current commercial terms and may vary by region, account type, or campaign.
Customers are responsible for evaluating platform fit, compatibility, and intended use cases during the trial period. If no cancellation is completed before trial expiration (where auto-conversion applies), the account may convert to a paid subscription under the pricing and cycle presented at sign-up.
To avoid unintended charges, we recommend setting internal reminders before trial end and confirming cancellation workflow access in your account settings.
4) Refund Eligibility
Refund requests may be considered when submitted within an applicable eligibility period and when the account demonstrates clear qualifying circumstances.
Typical factors reviewed include:
Timing & Status
Request submitted within the approved refund window, account is in good standing, and no material policy violations are recorded.
Service Consumption
Limited usage for the billing period, no substantial deliverables completed, and no custom development milestones accepted.
Billing Accuracy
Verifiable duplicate charge, unauthorized transaction, or billing system anomaly confirmed by internal finance review.
Policy Compliance
Request aligns with this Refund Policy and any governing contract terms including order forms, statements of work, and accepted amendments.
Meeting one criterion does not guarantee a refund; final decisions are based on the complete account context and contractual obligations.
5) Non-Refundable Services
The following items are non-refundable except where required by law or explicitly approved in writing by AutoGemAI:
- Subscription fees after eligible period
- Setup fees
- Custom development
- White-label configuration
- Professional services
- Consulting
- Training sessions
- Third-party software costs
These exclusions reflect labor commitment, consumed technical resources, and non-recoverable vendor expenses once work has begun or services have been delivered.
6) Cancellation Policy
Customers may cancel future renewals at any time through the billing dashboard or by contacting AutoGemAI support from an authorized account email.
Cancellation typically prevents charges for the next billing cycle. Unless otherwise specified in a contract, cancellation does not retroactively invalidate charges already posted for the current active period.
Step 1 — Submit cancellation
Use account settings or email support with your organization name and account ID.
Step 2 — Confirmation review
AutoGemAI confirms request authenticity and subscription scope.
Step 3 — Renewal status update
Billing status is updated and you receive a confirmation notice for your records.
7) Failed Payments
If a payment attempt fails, AutoGemAI may retry the charge according to standard billing retry logic. During this period, account features may remain active, limited, or temporarily suspended based on plan type and risk controls.
If payment remains unresolved beyond the retry window, access may be restricted, and associated automations may pause until account standing is restored. Any outstanding balance remains payable under agreed terms.
Customers are responsible for maintaining valid billing details and monitoring invoice notifications sent to designated billing contacts.
8) Exceptional Circumstances
AutoGemAI may, at its sole discretion, review edge cases where strict policy application would result in an unreasonable customer outcome despite good-faith account conduct.
Examples can include substantiated platform provisioning errors, verified duplicate processing not caused by customer action, or documented operational disruptions that materially impacted intended service use.
Exceptional reviews are not automatic entitlements and require supporting information. Any accommodation granted for one customer case does not establish precedent for future requests.
Where a partial credit, service extension, or alternative remedy more accurately reflects value delivered, AutoGemAI may choose that approach in place of a full monetary refund.
9) Refund Processing
To request a refund, contact AutoGemAI through official support channels and provide: account name, billing email, invoice number, transaction date, and the reason for request.
A) Request Submission
Requests must be submitted by an authorized representative tied to the billing account.
B) Internal Review
Finance and support teams validate eligibility against policy terms, account usage, and applicable contract language.
C) Decision & Notification
A response is typically issued within 5–10 business days, depending on request complexity.
D) Payment Reversal Method
Approved refunds are generally returned to the original payment method. Banking networks may require additional processing time after approval.
While AutoGemAI works to process approved requests promptly, final settlement timing may vary by payment provider, card issuer, and regional financial regulations.
10) Changes to this Refund Policy
AutoGemAI may update this Refund Policy periodically to reflect product evolution, billing operations, legal requirements, and customer support improvements.
Updated versions become effective upon publication on this page unless a different effective date is explicitly stated. Continued use of services after policy updates indicates acceptance of the revised terms.
We recommend reviewing this page before renewing major subscriptions or initiating new paid service engagements.
11) Contact Us
If you have questions regarding this Refund Policy or want to submit a refund request, please contact us using the details below:
[Insert Email Address]
Phone
[Insert Phone Number]
Website
[Insert Website URL]
Company Address
[Insert Company Address]
For faster handling, include your organization name, registered billing email, and relevant invoice reference in your first message.